Join Signeasy, and contribute to a paperless world:

Signeasy is a leading eSignature and contract workflow platform to sign, send, and manage critical business documents. 48,000 companies in over 100 countries use Signeasy to simplify paperwork and increase efficiency across departments like Sales, HR, Finance, Operations, etc. Signeasy is a recommended 2023 Google Workspace App and integrates seamlessly with Office 365, Salesforce, Dropbox, and Box. Signeasy is highly rated on customer satisfaction and product innovation by independent software review sites and industry analysts, and its mobile apps consistently rank among the top 100 business apps on App Stores.

Signeasy is a Great Places To Work certified organization with Glassdoor ratings at 4.5* consistently.

Role overview:

The Customer Success Manager (CSM) will own a growing portfolio of customer accounts and drive greater business value for them by bringing Signeasy’s best practices, innovations, and capabilities to them. It will be the Customer Success Manager’s (CSM) responsibility to drive product adoption, customer success, and retention. You will gather customer feedback and requests and work with engineering and product teams to prioritize them into the product roadmap.

This role will require you to communicate effectively and enjoy the challenges of providing excellent customer service in a fast-paced environment. You should be comfortable diving into operational details and executing tactical steps while managing customer relationships and effectively communicating to leadership.

Responsibilities:

• Manage and grow relationships with strategic and larger customers, with a focus on increasing adoption, ensuring retention, and driving customer satisfaction
• Educate and consult with customers to demonstrate how to use our product and inform them of best practices to ensure their business success
• Troubleshoot any issues that arise in a timely manner and provide relevant solutions
• Monitor and identify adoption and utilization trends of our product within the customers and alert them on any risks or general awareness based on trends
• Cultivate reference customers for testimonials and case studies
• Communicate major product updates and releases ensuring client enacts changes based on need and interest
• Work to identify and/or develop upsell and expansion opportunities
• Conduct periodic customer health-checks and review customer health scores with an emphasis on customers’ success with Signeasy
• Work on account expansion opportunities actively, and bring about collaborative conversations internally with respective stakeholders.

Requirements:

• 2 plus years of Customer Success / Account Management / Customer facing experience
• A University Bachelor’s degree
• Good understanding of SaaS-based web and mobile applications and technologies
• Organized, reliable, and self-motivated to work independently
• Excellent written and verbal communication skills
• Ability to present in front of an audience
• Excellent customer relationship management skills
• Thrives in a multitasking environment and can adjust priorities on the fly
• Have a proactive, customer-focussed mindset
• Ability to learn and work in a global environment

Why work with Signeasy (Our unique benefits): 

Being a part of Signeasy means contributing to a culture that cherishes each member's role in our collective mission. Here, you’ll collaborate with some of the most talented individuals in an environment that nurtures growth, creativity, and learning. We offer a flexible and hybrid working model, prioritizing your safety and well-being.

Signeasy is at all costs an Equal Opportunity Provider: Diversity hiring and building a truly inclusive international team is our pinnacle interest to drive innovation, growth, and a global outlook. (Yes, we have individuals on the team who come from interesting backgrounds and experiences, including a scuba instructor).

We make BOLD MOVES! Signeasy is now a teenager - https://www.youtube.com/watch?v=qd7YTjsnwGQ

Our Frontend expert on Signeasy turning ‘10’: https://www.youtube.com/watch?v=oCY-rCTODbw

Meet Signeasy's leadership and core team: https://rb.gy/ftyfkw

Our impressive story: https://rb.gy/azsda0

Take a peek at Signeasy's culture: https://rb.gy/nvra6o/

Signeasy's Timeline & Journey: https://Signeasy.com/journey/

More about Careers at Signeasy: https://Signeasy.com/jobs/